Incident Management

Incident Management

The investigation and reporting of known and suspected information security incidents and breach of privacy information are core requirements of several regulatory and industry best practices including DFARS 252.204-7012, NIST SP 800-171, HIPAA, FFIEC, FISMA, and NIST Cybersecurity Framework. TrustedAgent enables organizations to identify, analyze, correct, and report privacy and security incidents/breaches to prevent a future
re-occurrence in a methodical and consistent approach.

Highlighted Features supporting Incident Management

  • Incident and Breach Management :: Reports on security incidents and privacy breaches can be created or identified for additional investigation. Extensive analysis can be conducted on reported incident/breach including impacted entity (business unit, vendor, system, etc.), individuals involved, areas affected, the overall impact to the business, and the applicable risk level.
  • Response Plan Management :: Develop comprehensive response plan to manage security incidents and breaches ensuring ongoing remediation. Response plan may include corrective actions (CAPs) and milestones, assignee, resources required, key due dates, status, etc. Supported evidence of remediation and accomplishment of milestones, along with key status can also be captured and tracked.
  • Management Dashboard :: Graphical dashboard enables role-based executives and management to understand the type of security incidents and breaches and risk levels to the organization and the smaller organization units. View outstanding security incidents and breaches and track their remediation over time, ensuring visibility and accountability.
  • Reporting and Automated Notifications :: Conduct and prepare reports meeting regulatory and organization requirements for internal and external reporting. Automate timely notification for key changes of activities supporting incident and breach management.

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